How will the cleaners get in?
Many of our clients provide us with a key, garage code and/or alarm code. We take great responsibility in securing keys and access to your property. We will never put identifying information on the key and it will be kept in our secured & insured lock box between cleanings. Keys for the day’s appointments are given to each cleaner only on the morning of the cleaning and returned the same day. Arrangements for entry will be made with each client prior to the appointment with the access method that is most convenient for them. If the tidy team arrives and is unable to gain access to your home for a scheduled cleaning a $50 lockout fee would be assessed.
What areas do you serve?
How does your pricing work?
We have flat-rate pricing based on the number of bedrooms and bathrooms in your home. To view our pricing, go to our online booking form and select the number of bedrooms and bathrooms in your home. As you do so. the price displayed on our website will change accordingly. We offer a discounted rate of 5%-20% for recurring clients that receive routine cleanings on a monthly. bi-weekly or weekly basis. Our flat rates are based on the average range of square footage for the number of bedrooms and the approximate estimated cleaning time – in rare occurrence’s we may have to review the given rate if cleaning times are consistently running longer or shorter than the expected time
Must I be home at the time of service?
Not at all. It’s up to our clients if they prefer to be home or not home during their cleanings. You can simply send us entry instructions via our online booking form, by email, or call us at (952) 428-9235 and we can make that arrangement for you!
Do you bring supplies or do I need my own?
We come fully equipped with all the supplies needed to leave your home sparkling. We use only products that we would use in our own home around our family and pets. Cleaning supplies are carefully selected to be as safe as possible, while still doing the job.
What happens after I book?
Simply fill out our online booking form and we will then send you an email confirming your cleaning date and time as well as the details of your cleaning OR if you prefer to call us at (952) 428-9235 we would be happy to assist you. If you need same day service, please call us and we will try our absolute best to accommodate your request
What happens if I need to reschedule or cancel?
No problem! We understand that unplanned issues arise, and you may need to cancel or reschedule your appointment – Just give us a call. We know you’re busy and we’re happy to work around your schedule. However. if possible, we respectfully ask that you give us a 48 hour notice (in business days) to provide an opportunity to schedule other work for the tidy team cleaners for your reserved time slot. Cancellations or rescheduled appointments made with less than 24-hours notice are subject to a $50 fee.
Anything I need to do to prepare before my Tidy Touch team comes?
You can help us provide exceptional cleaning service by following a few simple guidelines:
- If you pick up clothing. toys & other household items prior to your service the tidy team can than dedicate their time to cleaning. rather than straightening up. This helps to ensure that our time is spent cleaning the nitty gritty as thoroughly as possible for you.
- Place fresh linens on the beds if you would like us to strip the sheets and remake the bed with clean linens.
- Let us take care of getting your home in tip-top shape.
- Please let us know before your cleaning service if there is anything specific you would like for us to do or not do so that we can be prepared – we take pride in making things as simple as we can for our clients.
What should I do with my pet(s) during the cleaning?
As proud pet owners ourselves. we know just how important our furry family members are. If your pet is completely comfortable around strangers, we have no issues with them being unsecured. However if they are not, we ask that they please be placed in an area not being cleaned. Please let us know if there is any important information regarding your pets that would be helpful for us to know to protect both them and the cleaning team.
What if my routine cleaning falls on a holiday?
Tidy Touch does not service clients on these holidays:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Friday after Thanksgiving
- Christmas Day
If a routine cleaning falls on one of these holidays, we will contact you in advance to arrange for a more convenient time.
How do I pay for my service?
How many people will come to my home? Will I have the same Tidy Team each time?
A fully bonded and insured 2 person team is sent each time. If you receive a regularly scheduled routine cleaning service, we make every effort to ensure you receive the same cleaning team each visit (or at least one of the same team members in the event of an employee absence). We want our clients to know and be comfortable with their cleaning team. By sending the same team each visit. it helps them to become familiar with your home and cleaning preferences.
What if something gets damaged during the cleaning process?
Due to the nature of our business, our staff is required to touch virtually everything in your home. We are as careful as possible: however, if something does get damaged while cleaning your home, the cleaning team will leave you a note or inform you if you are home. The office will also follow up with a phone call to determine the best course of action to take. We do our best to repair or replace anything that is damaged during your cleaning. The most tragic form of damage is that of something irreplaceable either monetary or sentimentally valued. Rather than be sorry, the safest way to protect those items is to store them away on your cleaning day, or instruct us not to clean such items. Tidy Touch is not responsible for damage due to faulty or improper installation of items. Please inform us immediately if any items in your home require this type of attention. Examples would include the following: broken or improperly installed blinds, tiles, curtain rods, loose carpet, etc.
What if I’m not satisfied, do you have any kind of guarantee?
Of course! Your satisfaction with our service is our #1 priority and that is why we have a 100% guarantee. If on the rare occasion that you aren’t happy, we will promptly return within 24 hours to re-clean any unsatisfactory areas. We don’t like doing a bad job, so please let us know how we can continue to improve.
What services do you NOT offer at this time?
- Wet wiping of light bulbs
- Pick up or remove clutter
- Hard to reach areas (higher than our tools can reach)
- Cleaning of bio-hazards (mold, hoarding, animal waste/litter)
- Washing or putting away dishes
- Cleaning of aluminum/mini blinds
- Cleaning of chandeliers
- Washing of exterior windows